Appointments, Cancellations, Deposits & Finance Policy
Appointment Cancellations & Notice Periods
We kindly ask patients to inform us as soon as possible if they are unable to attend their appointment.
Working days are defined as Monday to Friday, excluding bank holidays.
Short appointments (1 hour or less)
Examples include check-ups, hygiene cleans, simple fillings, and reviews.
• A minimum of 48 working hours’ notice is required.
Long appointments (more than 1 hour)
Examples include composite bonding, composite veneers, crowns and bridges, dentures, Invisalign, and other extended treatments.
• A minimum of 5 full working days’ notice is required.
Failure to provide the required notice or failure to attend may result in the loss of any deposit or advance payment made.
If a patient misses or late-cancels three appointments, SKŌN Dental reserves the right to discontinue treatment at the practice.
Genuine emergencies may be considered at the practice’s discretion.
Deposits & Payments
A deposit is required to secure all treatment appointments following a consultation.
• Full payment is due on the day of treatment by card or other cleared funds.
• Short-notice, last-minute, or same-day cancellations will result in the deposit being retained.
• If the outstanding balance is not settled on time, the appointment may be cancelled and the deposit forfeited.
Rescheduling Appointments
Short appointments (1 hour or less)
• 48+ working hours’ notice – No charge
• Less than 48 working hours’ notice – Deposit retained
Long appointments (more than 1 hour)
• 5+ full working days’ notice – No charge
• Less than 5 working days’ notice –
– Deposit retained
– A new deposit will be required to secure a new appointment
Finance & Staged Payments
For treatments booked using finance or staged payment arrangements:
• Any deposit, finance payment, or advance payment already made is non-refundable.
• In the event of a late cancellation or failure to attend, any finance amounts already paid will be retained, and any remaining treatment value may be forfeited.
• Finance agreements are separate contracts between the patient and the finance provider and remain payable regardless of attendance.
If treatment is to be rebooked following a missed or late-cancelled financed appointment, a new payment or finance arrangement may be required, to be agreed on a case-by-case basis.
Finance Cooling-Off Period
For patients proceeding with treatment using finance, a cooling-off period applies in line with the finance provider’s terms.
• Patients may cancel the finance agreement within the applicable cooling-off period as set out by the finance provider.
• If treatment is booked or commenced within this cooling-off period, patients may be required to sign a waiver confirming their decision to proceed.
• Once treatment has commenced or the cooling-off period has passed, standard cancellation, deposit, and finance terms apply.
This cooling-off period applies to finance agreements only and does not apply to non-financed treatments.